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This interactive, half-day workshop gives frontline workers the tools to de-escalate aggressive or abusive verbal confrontations in the workplace, and beyond.
Duration: 1/2 day (4 hours)
Through role playing scenarios, attendees learn and practice applying techniques to recognise potentially aggressive behaviours, and to successfully de-escalate aggressive or abusive phone calls or verbal interactions
*Please note this workshop is also available face to face. To view dates and locations click here.
Please click here to view IMPAC training cancellation policy.
On successful completion, students will be able to:
Public: $245 + GST per person
Inhouse: $2500 + GST up to 12 and $145 + GST per additional person (maximum 16)